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Enhance support operations with Zoho Assist.

Zoho Assist: Streamline Customer Support with Automated Ticketing and Remote Access

Zoho Assist: Fast, Secure, and Reliable Remote Support. Streamline support operations with automated ticketing, remote access and control, and real-time assistance.

Zoho Assist

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Screenshot of Zoho Assist Website

Zoho Assist: Simplifying Customer Support with Automated Ticketing and Remote Access

Zoho Assist is a remote support solution that takes customer support to the next level. With its automated ticketing feature, organizations can streamline their support operations and provide efficient assistance to their customers. The ability to enable remote access and control allows technicians to diagnose and troubleshoot system issues remotely, saving both time and effort. Moreover, Zoho Assist enables technicians to share their screen with customers, providing real-time assistance and ensuring that issues are resolved promptly. These features make Zoho Assist a must-have tool for organizations looking to deliver top-notch customer support.

Main Features

Generate real-time reports for tracking customer satisfaction.

Zoho Assist

Pros:

- Streamline customer support with automated ticketing.
- Diagnose and troubleshoot issues remotely.
- Provide real-time assistance by sharing screens.
- Ensure high customer satisfaction with streamlined support operations.

Cons:

- May require additional training and setup for technicians to effectively use the software.
- Some users may experience compatibility issues with certain operating systems or devices.

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