SupportGPT: Automate Workflow Discovery, Generate Knowledge Articles, AI-powered Ticket Support

SupportGPT™ by Forethought is an AI-powered customer support platform that aims to revolutionize the way companies provide customer service. With its advanced technology, SupportGPT™ reduces agent response times and allows agents to manage more cases effectively. But that's not all – it also provides customers with faster and more accurate responses.

One of the key features of SupportGPTâ„¢ is its ability to leverage OpenAI's Large Language Models. This allows the platform to generate human-like, dynamic responses to customer queries, creating a seamless customer experience. Additionally, SupportGPTâ„¢ can fine-tune its models based on a company's conversation history, ensuring that each interaction is tailored to the specific needs of the customer.

SupportGPTâ„¢ goes beyond just providing suggested responses to tickets. It automates workflow discovery, identifying support coverage gaps that may exist within a company's customer service processes. By doing so, it enables companies to strengthen their support systems and ensure that every customer query is promptly addressed.

Another valuable aspect of SupportGPTâ„¢ is its ability to generate new knowledge articles. By analyzing customer interactions, the platform can identify patterns and common issues, creating informative articles that help address these concerns proactively. This not only lowers case volume but also empowers customers to find solutions on their own.

With SupportGPTâ„¢, agents are equipped with fully-formed suggested responses powered by generative AI. This eliminates the need for manual typing and speeds up the resolution process. By reducing response times and allowing agents to handle more cases, SupportGPTâ„¢ maximizes productivity and provides customers with the best service possible.